Your Account

Your Lanyard account is managed through Google OAuth — there's no separate password. Manage your profile and account settings from the Profile page.

Your Profile Page

Access your profile from the user menu. Your profile shows:

  • Email address — linked from your Google account
  • Name — synced from your Google account
  • Joining date — when you first signed up
  • Data export — download your data at any time
  • Account deletion — permanently delete your account and data

Changing Your Name

Your display name is synced from your Google account. To change it:

  1. Visit your Google Account settings
  2. Update your name there
  3. It will sync to Lanyard on your next login

Support Access

If you need help from the support team, you can grant temporary access to your account:

  1. Go to Profile → Support Access
  2. Click Enable support access
  3. This grants read-only access for 24 hours
  4. You can revoke access at any time by clicking Revoke support access

While support access is enabled, the support team can view your trips, cards, and wishlist as if they were you. This allows them to help with any issues you're experiencing.

What Support Can See

  • Your trip plans and cards
  • Your wishlist items
  • Your group memberships

What Support Cannot Do

  • Change your password or email
  • Delete your account
  • Access any other accounts you might have

Audit Log

Every time a support team member views your account, the session is recorded in an immutable audit log. You can see your support access history on your profile page, including:

  • When access was granted
  • When access was used
  • How long each session lasted
  • Which support team member accessed your account