Deleting Your Account

You can permanently delete your Lanyard account and all associated data. This is your right to erasure under data protection law (UK GDPR Article 17).

Before You Delete

Account deletion is permanent and irreversible. Here's what will be deleted:

  • Your profile and account information
  • Your group memberships
  • Groups where you are the only member
  • All trips, cards, and wishlist items created by those groups
  • Data export and share links

What's Retained

For audit purposes, some records are kept but your personal information is removed (this is called anonymisation):

  • Impersonation session records (names replaced with null)
  • Anonymised support access records

How to Delete

  1. Go to Profile
  2. Click Delete my account
  3. Review the confirmation screen — it shows how many trips and groups will be affected
  4. Click the confirmation button to proceed

The deletion is limited to 1 request per hour for security.

What Happens Next

  • You are immediately logged out
  • Your data is permanently deleted
  • You cannot undo this action
  • If you want to use Lanyard again, you'll need to sign up fresh with a new account

Need Help?

If you're having issues and considering deletion, consider enabling support access from your profile instead. The support team may be able to help resolve your issue without losing your data.